FAQ

Personal data includes any information that can be directly related to you as an individual, or which could reasonably allow a person to be identified. You can find more details about the personal data we process at PARK NOW in our Privacy Policy.

PARK NOW primarily uses your information to provide parking services, process payments  , and ensure correct enforcement of parking regulations. For those who have opted to receive them, we also communicate useful news, information and offers via newsletters. To find out more, please see our Privacy Policy.

Unless you have opted to receive communications from third parties, PARK NOW only shares your information with the partners and suppliers necessary to provide our parking services. This would include municipalities or private car park operators, and secure payment services.

Internally, only PARK NOW employees who need to service your parking transactions have access to your information. This mainly concerns members of our administration department, who process payment details, or members of our Customer Care team who help resolve any questions or issues you have when using our products.

When our Customer Care team receives your “information request” they will respond within 30 days. Once your identity and the validity of your request have been verified, a report will be generated that will provide an overview of all the data of yours we process.

You can change most of your personal details directly in your account. If there is personal data you cannot change here, please contact our HelpDesk / Customer Care team. If you request to invoke your “right to be forgotten /we will evaluate your submission with our GDPR team and Data Protection Officer. They will assess the validity of your request and to what extent the application can be executed. We will let you know what actions have been taken within 30 days of receiving your request. Not all data can be deleted due to, for example, tax obligations. Our Privacy Policy / Notice has more information about your right to be forgotten.

As new Terms of Service become relevant you will be asked to accept them in order to start a parking session. Our current Privacy Policy and Terms & Conditions are available on our website.

You can always access your communication preferences in your ParkBiw – via the app or website – and change what and how you receive messages at any time. If you have any questions about this, please contact our HelpDesk / Customer Care team.

If you choose to close your account and ‘request to be forgotten’, we will retain your data on the basis of the legal storage period, for example for the tax authorities. Otherwise we keep information only for as long as it is necessary for the purposes for which it was collected. How we deal with the storage of the personal data can be found in our Privacy Policy.

PARK NOW is compliant with the GDPR, and sees the GDPR as an opportunity to reaffirm our commitment to your privacy and data protection. We strive to ensure transparency, lawfulness and fairness in our personal data processing.

To achieve this we have rewritten our Privacy Policy to better inform you of how we use personal information, appointed a GDPR team and an independent Data Protection Officer who will monitor our GDPR compliance. We have made new agreements with our partners and third party suppliers to ensure that they also meet the GDPR requirements, and we have also incorporated the principles of ‘Privacy by Design’ into our products, services and internal  processes.(Privacy by Design means that we proactively include privacy considerations at all levels and incorporate them in the way we operate our business.)

You can find more details about the way we process your personal data in our Privacy Policy.

GDPR stands for General Data Protection Regulation and it refers to Europe’s new framework for data protection laws. This legislation harmonises data privacy laws across Europe as well as giving greater protection and rights to individuals. It includes new rights for people to access the information companies hold about them, and aims to ensure that businesses manage data properly and safely.

We strive to be transparent about the information we process about you and our reasons for doing so. GDPR means you have additional rights regarding your personal data. You may view the data we collect from you, ask us to remove your personal information, or object to how we use it. You can find more information about your rights and how to exercise them in our Privacy Policy.