Frequently Asked Question

How can I become a PARK NOW customer?

You can register to become a customer directly with the PARK NOW iOs app / Android app or through our website.

To register, you will need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the different packages here.

Where can I use PARK NOW?

You can benefit from our constantly expanding network and experience our parking service in numerous cities and car parks across Germany , Austria , France , Switzerland.

How does PARK NOW function on-street?

On-street parking with PARK NOW is easy and cashless. You can start or end your parking action through the PARK NOW iOS App / Android App, via phone call or SMS.

Please note that in various cities you require a parking sticker for on-street parking. This sticker needs to be clearly visible attached behind the windscreen of your car. Download your parking sticker for free or order a self-adhesive sticker in your app.

How does PARK NOW function off-street?

To use our service in car parks, please register directly via the PARK NOW iOs app / Android app or our website.

You can find nearby car parks with the PARK NOW app. You can also see opening hours, parking fees and further services for each individual car park and choose the most convenient one for your needs. Furthermore, you can navigate directly to the entrance of the car park with the PARK NOW app.

The parking action starts when your vehicle enters the car park. The barrier will open automatically through license plate recognition or after using the Car park access card. Find more information here.

Can I use PARK NOW without registering?

Within Germany, you can use PARK NOW on-street without registering.
Just download the PARK NOW iOs app or Android app. In the app, choose your parking zone and press “start parking action”. Then you choose “pay via mobile network operator”. The incurred costs will be debited directly from your mobile phone bill or pre-paid balance.

Please note that in various cities you require a parking sticker for on-street parking. This sticker needs to be clearly visible attached behind the windscreen of your car. Download your PARK NOW Sticker for free. Alternatively, you can place a note with “PARK NOW Handyparken” behind your windscreen.

 

Corona Virus / COVID-19

Corona update

To ensure you have full confidence in our product and services during these challenging times, we would like to inform you about how PARK NOW is maintaining operations during the ongoing COVID-19 pandemic.

The health and safety of our employees, customers, and partners is and always will be our top priority, with PARK NOW strictly adhering to government guidelines as the situation develops. This means our Belin office is minimally occupied, with operations taking place remotely to ensure everyone’s safety. As a tech company, digital working is embedded in our culture, so our services provided to customers will not be affected by this change.

For those cities adapting their parking space management to the current situation, we’re working hard to ensure these changes are quickly and accurately reflected in the PARK NOW app. That way, any fees you pay are always up-to-date with city guidelines. If anything changes, we’ll be sure to keep you informed.

Feel free to contact us at kontakt@park-now.com if you have any questions or concerns.

 

Stay safe and happy parking!

The PARK NOW team

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