FAQ

It is not possible to transfer the parking operations to other existing PARK NOW accounts at a later date.

You can switch between your private and business account at any time. Before you start parking, click on the user icon at the upper right and select your alternative account.
You have to link your accounts once by logging in to the alternate account or registering an alternate account.

You can also change and manage your accounts in your user account – “swap accounts”.

You can register to become a customer directly with the PARK NOW iOs app / Android app or through our website.

To register, you will need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the different packages here.

You can benefit from our constantly expanding network and experience our parking service in numerous cities and car parks across Germany , Austria , France , Switzerland.

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply start and end your parking action at the touch of a button with the PARK NOW iOs app / Android app or through a simple phone call or SMS.

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW app, you can find parking close-by and pay without having to use cash.

Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

We are also constantly aiming to improve our service – in the near future, PARK NOW will be available directly within your in-car navigation system and will enable you to reserve parking spaces in car parks.

Parking fees vary among the different on-street locations and car parks.

Depending on which PARK NOW package you choose, a 0,29 EUR service fee or a monthly base fee of 2,99 EUR additionally applies. You can find a detailed overview of our packages here.

You can register with PARK NOW free of charge at any time. No fees will arise during registration. You can find a detailed overview of our packages here.

You can register to become a customer directly within the PARK NOW iOs app / Android app or through our website.

Registration with PARK NOW is for free.

To register, you need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the PARK NOW packages here.

Yes. You can join PARK NOW as both a private or business user. During registration, choose the option “business” for business users.

You may also combine your private and business accounts to use within one account. You can find an overview of the different PARK NOW packages here [linktarife].

On-street parking with PARK NOW is easy and cashless. You can start or end your parking action through the PARK NOW iOS App / Android App, via phone call or SMS.

Please note that in various cities you require a parking sticker for on-street parking. This sticker needs to be clearly visible attached behind the windscreen of your car. Download your parking sticker for free or order a self-adhesive sticker in your app.

Parking by SMS is possible for all customers with a registered user account.

To start or end parking on-street via SMS, simply send the following SMS code to:

0049 (0) 177 178 2213 (within Germany)
0043 (0) 676 800 505 467 (within Austria)

Instructions for starting a parking process via SMS:
Start [zone] [vehicle registration number] For example: “start 336007 MPN3338”

Instructions for ending a parking process via SMS:
Stop [vehicle registration number] For example: “stop MPN3338”

Important to note:

– When parking with SMS, two SMS notifications are always billed at € 0.15 each (€ 0.30 total). The confirmation for the start and stop of the parking process is preset for SMS parking and cannot be deactivated.

– If you enter a new license plate number for your SMS parking process, it will automatically be added to your user account.

Here you can find a detailed overview of our tariffs.

To use our service in car parks, register for free via the PARK NOW iOs app / Android app and order the access card for only € 2.69.

You can order the access card in the app under “Account” (iOS) or “Manage” (Android).

All PARK NOW parking garages in your area are displayed in the app. With just one click you can call up information on opening times, parking fees and other services and choose the right parking garage. Your navigation system will take you to the selected parking garage.

The parking session starts automatically when you enter the car park. The barrier will open automatically through license plate recognition or through identification of your car park access card.

To use the access card in the parking garage, make sure that you have linked your card to your user account in the app.

To enter the car park, hold the PARK NOW access card in the vehicle towards the reader (up left) or directly to the reader in the barrier.

Your parking process starts automatically when you enter the PARK NOW parking garage and ends automatically when you exit.

You can order the access card in the app under “Account” (iOS) or “Manage”(Android) for a one-time fee of € 2.69.

The PARK NOW app is currently available for free for iOS in the Apple AppStore and Android in the Google Play Store. Here you can find instructions for the iOs app download / Android app download.

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset.

The digital parking disc is free of charge for you. Unlike in paid parking zones, there are no service charges.

The registration and the inquiry of the payment information serves only our registration protocol as well as the license plate inquiry by the parking enforcement team.

In all parking zones in Oberhaching near Munich, Utting am Ammersee and in Hard in Vorarlberg, where you are required to use a parking disc, you can now also use our digitized offer.

In the following cities you are required to display a parking sticker or a handwritten note mentioning “PARK NOW Handyparken” in the windshield for parking on-street:

Germany:

Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Detmold, Dortmund*, Duderstadt, Hameln, Hanau, Heidenheim, Hennigsdorf, Kiel, Köln, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der Weinstraße, Oberwiesenthal, Planegg, Pöhl, Potsdam, Stolberg, Tübingen as well as P+R (Park & Ride) parkings.

*Be aware that handwritten note are not allowed in these cities:

Austria:

Bludenz, Graz, Salzburg, Zell am See

You can order the official PARK NOW sticker in the app or download the print version here free of charge.

In some cities it is necessary to place a parking sticker or note clearly visible behind your vehicle’s windshield. In these cities only cars with a parking sticker/note will be checked for a valid parking session. Is no sticker or note placed, you may receive a parking fine despite of having an active parking session.

Therefore, please make sure your parking sticker is clearly visible. In most cities it is accepted to place a note with “PARK NOW Handyparken” visible behind your windscreen.

You can find a full overview of cities which require a parking sticker and which cities do not accept a handwritten note here.

Download your PARK NOW sticker or order a self-adhesive sticker for free in your app.

A promotion code or QR code guarantees certain discounts for PARK NOW users (e.g. free testing of the PARK NOW app without service fees) and/or you receive a certain amount of parking credits. The discounts will be considered in your next monthly invoice.

To add promotion codes to your account, go to the app and tap ‘Account’ at the bottom of your screen, then select ‘Promocodes’.

If you have any problems adding a promotion code, please contact our customer service team.

Couldn’t you find the answer to your question in the FAQ’s? Contact us!
Our customer service is happy to support.

Contact form

Contact us via the online contact form.

Write us

kontakt@park-now.com

Call us

Customer Service Germany: 0800 654 54 54

Customer Service Austria: 0800 65 66 88

You can reach us Monday-Sunday including public holidays from 7 a.m. to 8 p.m. 

You can see and edit your personal details in your personal account at any time through the PARK NOW iOs app / Android app or the website.

– Update users and vehicles
– Overview parking history
– Order car park access card or parking sticker
– Access monthly invoices
– Edit payment method
– and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

You can deactivate your SMS reminders at any time in your personal account via the app or website. Choose “notifications” in your personal account to deactivate or adjust the reminders. Please do not forget to end your parking actions on time and keep an eye on the maximum allowed parking duration allowed.

Any parking costs and service fees incurred will automatically be billed via your chosen payment method on a monthly basis.

At any time, you can tap ‘Activity’ at the bottom of your screen to view your parking history and transactions.

You can also assign notes to each individual parking action. This makes it easier to keep track of your parking actions for reference.

Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or website.

Business customer receive a VAT-deductible monthly invoice.

If you choose to close your account and ‘request to be forgotten’, we will retain your data on the basis of the legal storage period, for example for the tax authorities. Otherwise we keep information only for as long as it is necessary for the purposes for which it was collected. How we deal with the storage of the personal data can be found in our Privacy Policy.

PARK NOW is compliant with the GDPR, and sees the GDPR as an opportunity to reaffirm our commitment to your privacy and data protection. We strive to ensure transparency, lawfulness and fairness in our personal data processing.

To achieve this we have rewritten our Privacy Policy to better inform you of how we use personal information, appointed a GDPR team and an independent Data Protection Officer who will monitor our GDPR compliance. We have made new agreements with our partners and third party suppliers to ensure that they also meet the GDPR requirements, and we have also incorporated the principles of ‘Privacy by Design’ into our products, services and internal  processes.(Privacy by Design means that we proactively include privacy considerations at all levels and incorporate them in the way we operate our business.)

You can find more details about the way we process your personal data in our Privacy Policy.