FAQ

You can switch between your private and business account at any time. Before you start parking, click on the user icon at the upper right and select your alternative account.
You have to link your accounts once by logging in to the alternate account or registering an alternate account.

You can also change and manage your accounts in your user account – “swap accounts”.

The digital parking disc is free of charge for you. Unlike in paid parking zones, there are no service charges.

The registration and the inquiry of the payment information serves only our registration protocol as well as the license plate inquiry by the parking enforcement team.

In all parking zones in Oberhaching near Munich, Utting am Ammersee and in Hard in Vorarlberg, where you are required to use a parking disc, you can now also use our digitized offer.

Du hast die Möglichkeit dich direkt über die PARK NOW iOs App / Android App oder auf unserer Webseite zu registrieren. Für die Registrierung werden deine Kontaktdaten, Handynummer, Zahlungsdetails sowie das Kfz-Kennzeichen deines Fahrzeugs benötigt.

Eine Übersicht unserer Tarife findest du hier.

Parking fees vary among the different on-street locations and car parks.

Depending on which PARK NOW package you choose, a 0,25 EUR service fee or a monthly base fee of 2,99 EUR additionally applies. You can find a detailed overview of our packages here.

It is not possible to transfer the parking operations to other existing PARK NOW accounts at a later date.

As new Terms of Service become relevant you will be asked to accept them in order to start a parking session. Our current Privacy Policy and Terms & Conditions are available on our website.

You can always access your communication preferences in your ParkBiw – via the app or website – and change what and how you receive messages at any time. If you have any questions about this, please contact our HelpDesk / Customer Care team.

A promotion code or QR code guarantees certain discounts for PARK NOW users (e.g. free testing of the PARK NOW app without service fees) and/or you receive a certain amount of parking credits. The discounts will be considered in your next monthly invoice.

You can see your discount under “Invoices and payment details” in your user profile. It will also be shown on your monthly invoice.

You can register to become a customer directly with the PARK NOW iOs app / Android app or through our website.

To register, you will need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the different packages here.

You can benefit from our constantly expanding network and experience our parking service in numerous cities and car parks across Germany , Austria , France , Switzerland.

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply start and end your parking action at the touch of a button with the PARK NOW iOs app / Android app or through a simple phone call or SMS.

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW app, you can find parking close-by and pay without having to use cash.

Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

We are also constantly aiming to improve our service – in the near future, PARK NOW will be available directly within your in-car navigation system and will enable you to reserve parking spaces in car parks.

You can register with PARK NOW free of charge at any time. No fees will arise during registration. You can find a detailed overview of our packages here.

Silver package users do not have a set contract duration and can terminate the contract at any time. Gold users have a set contract duration of one month. The contract renews itself automatically at the end of the month. You can find a detailed overview of our packages here.

You can register to become a customer directly within the PARK NOW iOs app / Android app or through our website.

Registration with PARK NOW is for free.

To register, you need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the PARK NOW packages here.

Yes. You can join PARK NOW as both a private or business user. During registration, choose the option “business” for business users.

You may also combine your private and business accounts to use within one account. You can find an overview of the different PARK NOW packages here [linktarife].

On-street parking with PARK NOW is easy and cashless. You can start or end your parking action through the PARK NOW iOs app / Android app, via phone call or SMS.

Please note that in various cities you require a parking sticker for on-street parking. This sticker needs to be clearly visible attached behind the windscreen of your car. Download your PARK NOW Sticker for free.

In the following cities you are required to display a parking sticker or a handwritten note mentioning “PARK NOW Handyparken” in the windshield for parking on-street:

Germany:

Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Hanau, Hameln, Heidenheim, Hennigsdorf, Köln, Detmold, Dortmund*, Duderstadt, Frankfurt am Main*, Kiel, Landshut, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der Weinstraße, Oberwiesenthal, Planegg, Pöhl, Potsdam, Stolberg, Wiesbaden*.

*Be aware that handwritten note are not allowed in these cities:

Dortmund, Frankfurt-am-Main und Wiesbaden.

Austria:

Bludenz, Graz, Innsbruck, Krems, Linz, Salzburg, Zell am See

You can order the official PARK NOW sticker in the app or download the print version here free of charge.

To use our service in car parks, register for free via the PARK NOW iOs app / Android app and order the access card for only € 2.69.

You can order the access card in the app under “Account” (iOS) or “Manage” (Android).

All PARK NOW parking garages in your area are displayed in the app. With just one click you can call up information on opening times, parking fees and other services and choose the right parking garage. Your navigation system will take you to the selected parking garage.

The parking session starts automatically when you enter the car park. The barrier will open automatically through license plate recognition or through identification of your car park access card.

To use the access card in the parking garage, make sure that you have linked your card to your user account in the app.

To enter the car park, hold the PARK NOW access card in the vehicle towards the reader (up left) or directly to the reader in the barrier.

Your parking process starts automatically when you enter the PARK NOW parking garage and ends automatically when you exit.

You can order the access card in the app under “Account” (iOS) or “Manage”(Android) for a one-time fee of € 2.69.

The PARK NOW app is currently available for free for iOS in the Apple AppStore and Android in the Google Play Store. Here you can find instructions for the iOs app download / Android app download.

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset.

In the following cities you are required to display a parking sticker or a handwritten note mentioning “PARK NOW Handyparken” in the windshield for parking on-street:

Germany:

Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Hanau, Hameln, Heidenheim, Hennigsdorf, Köln, Detmold, Dortmund*, Duderstadt, Frankfurt am Main*, Kiel, Landshut, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der Weinstraße, Oberwiesenthal, Planegg, Pöhl, Potsdam, Stolberg, Wiesbaden*.

*Be aware that handwritten note are not allowed in these cities:

Dortmund, Frankfurt-am-Main und Wiesbaden.

Austria:

Bludenz, Graz, Innsbruck, Krems, Linz, Salzburg, Zell am See

You can order the official PARK NOW sticker in the app or download the print version here free of charge.

In some cities it is necessary to have a parking sticker or note for mobile on-street parking clearly visible from outside of the vehicle. In these cities only cars with a parking sticker/note will be checked for a valid parking action. If nothing is attached or visible, there is the risk of receiving a parking fine.

Therefore, please make sure your parking sticker is clearly visible. In most cities it is accepted to place a note with “PARK NOW Handyparken” visible behind your windscreen.

You can find a full overview which cities require a parking sticker and which cities do not accept a handwritten note here.

Download your PARK NOW sticker for free   

You can see and edit your personal details in your personal account at any time through the PARK NOW iOs app / Android app or the website.

– Update users and vehicles
– Overview parking history
– Order car park access card or parking sticker
– Access monthly invoices
– Edit payment method
– and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

You can deactivate your SMS reminders at any time in your personal account via the app or website. Choose “notifications” in your personal account to deactivate or adjust the reminders. Please do not forget to end your parking actions on time and keep an eye on the maximum allowed parking duration allowed.

Couldn’t you find the answer to your question in the FAQ’s? Contact us!
Our customer service is happy to support.

Contact form

Contact us via the online contact form.

Write us

kontakt@park-now.com

Call us

Customer Service Germany: 0800 654 54 54

Customer Service Austria: 0800 65 66 88

PARK NOW customer service is available from Monday to Sunday between 07:00 a.m. – 10 p.m. CET

Any parking costs and service fees incurred will be billed to your chosen payment method on a monthly basis.

At any time, you can look into your parking history in your personal account in the PARK NOW app or the website.

You can also assign notes to each individual parking action. This makes it easier to recognize and comprehend your parking actions at a later stage.

Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or website.

Business customer receive a VAT-deductible monthly invoice.