Personal account

I am registered with PARK NOW via my company. Can I park with my private PARK NOW account?

You can switch between your private and business account at any time. Before you start parking, click on the user icon at the upper right and select your alternative account.
You have to link your accounts once by logging in to the alternate account or registering an alternate account.

You can also change and manage your accounts in your user account – “swap accounts”.

 

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Digital parking disc

Where can I use the digital parking disc?

In all parking zones in Oberhaching near Munich, Utting am Ammersee and in Hard in Vorarlberg, where you are required to use a parking disc, you can now also use our digitized offer.

Do I have to pay to use PARK NOW as a digital parking disc?

The digital parking disc is free of charge for you. Unlike in paid parking zones, there are no service charges.

The registration and the inquiry of the payment information serves only our registration protocol as well as the license plate inquiry by the parking enforcement team.

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Pricing

How much does PARK NOW cost and what are the different packages?

Parking fees vary among the different on-street locations and car parks.

Depending on which PARK NOW package you choose, a 0,25 EUR service fee or a monthly base fee of 2,99 EUR additionally applies. You can find a detailed overview of our packages here.

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Personal account

I accidentally parked the car in the wrong account. How can I transfer the parking process to my other account?

It is not possible to transfer the parking operations to other existing PARK NOW accounts at a later date.

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Data privacy

What does PARK NOW do with my data?

PARK NOW primarily uses your information to provide parking services, process payments  , and ensure correct enforcement of parking regulations. For those who have opted to receive them, we also communicate useful news, information and offers via newsletters. To find out more, please see our Privacy Policy.

Who does PARK NOW share my data with?

Unless you have opted to receive communications from third parties, PARK NOW only shares your information with the partners and suppliers necessary to provide our parking services. This would include municipalities or private car park operators, and secure payment services.

Internally, only PARK NOW employees who need to service your parking transactions have access to your information. This mainly concerns members of our administration department, who process payment details, or members of our Customer Care team who help resolve any questions or issues you have when using our products.

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Promotion code / QR code

Where can I find the discount for my parking process?

You can see your discount under “Invoices and payment details” in your user profile. It will also be shown on your monthly invoice.

Can I redeem several promotion codes at the same time or enter the same code twice?

You can only store one promotion code manually in your user profile, but you can add several QR codes one after the other. It is not possible to store the same promotion code twice.

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Frequently Asked Question

How can I become a PARK NOW customer?

You can register to become a customer directly with the PARK NOW iOs app / Android app or through our website.

To register, you will need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the different packages here.

Where can I use PARK NOW?

You can benefit from our constantly expanding network and experience our parking service in numerous cities and car parks across Germany , Austria , France , Switzerland.

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General

What is mobile parking?

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply start and end your parking action at the touch of a button with the PARK NOW iOs app / Android app or through a simple phone call or SMS.

What is PARK NOW?

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW app, you can find parking close-by and pay without having to use cash.

Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

We are also constantly aiming to improve our service – in the near future, PARK NOW will be available directly within your in-car navigation system and will enable you to reserve parking spaces in car parks.

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Pricing

Does PARK NOW charge a registration fee?

You can register with PARK NOW free of charge at any time. No fees will arise during registration. You can find a detailed overview of our packages here.

Is there a set contract duration?

Silver package users do not have a set contract duration and can terminate the contract at any time. Gold users have a set contract duration of one month. The contract renews itself automatically at the end of the month. You can find a detailed overview of our packages here.

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Registration

How do I register with PARK NOW?

You can register to become a customer directly within the PARK NOW iOs app / Android app or through our website.

Registration with PARK NOW is for free.

To register, you need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the PARK NOW packages here.

 

Can I join PARK NOW as a business user?

Yes. You can join PARK NOW as both a private or business user. During registration, choose the option “business” for business users.

You may also combine your private and business accounts to use within one account. You can find an overview of the different PARK NOW packages here [linktarife].

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On-street parking

How does PARK NOW function on-street?

On-street parking with PARK NOW is easy and cashless. You can start or end your parking action through the PARK NOW iOs app / Android app, via phone call or SMS.

Please note that in various cities you require a parking sticker for on-street parking. This sticker needs to be clearly visible attached behind the windscreen of your car. Download your PARK NOW Sticker for free.

Can I park with PARK NOW for an entire day?

Yes, it is also possible to park with PARK NOW for an entire day. In some cities or car parks day tickets are offered. As PARK NOW offers the same tariffs as the cities and car parks, this is also possible when you park with PARK NOW. As soon as a day ticket is cheaper than the sum of parking fees, the system automatically chooses the day ticket.

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Off-street parking

How does PARK NOW function off-street?

To use our service in car parks, please register directly via the PARK NOW iOs app / Android app or our website.

You can find nearby car parks with the PARK NOW app. You can also see opening hours, parking fees and further services for each individual car park and choose the most convenient one for your needs. Furthermore, you can navigate directly to the entrance of the car park with the PARK NOW app.

The parking action starts when your vehicle enters the car park. The barrier will open automatically through license plate recognition or after using the Car park access card. Find more information here.

How do I authorize the barrier to open automatically in a car park?

Depending on the access systems of each car park, the barrier opens either automatically through license plate recognition or with the help of your car park access card.
Car park access card: Just hold up your PARK NOW access card in the car or place your access card directly on the short range reader of the barrier.

The parking action with PARK NOW off-street starts automatically when you drive into the car park and ends automatically when you exit the car park with your car.

Please find more information here.

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PARK NOW App

Where can I download the PARK NOW App?

The PARK NOW app is currently available for free for iOS in the Apple AppStore and Android in the Google Play Store. Here you can find instructions for the iOs app download / Android app download.

How can I login to the app?

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset.

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Parking Sticker

In which cities do I need a parking sticker when parking on-street?

In the following cities you are required to display a parking sticker in the windshield for parking on-street (a handwritten note is working as alternative in all cities other than the cities marked with a *):

 

Germany:

Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Cologne, Dortmund*, Duderstadt, Frankfurt am Main*, Hameln, Hanau, Heidenheim, Kiel, Landshut, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der Weinstraße, Oberwiesenthal, Planegg, Pöhl, Potsdam, Stolberg, Wiesbaden*.

*IMPORTANT: No handwritten note allowed
This city only accepts the official PARK NOW parking sticker visibly placed in your windshield. You can order the parking sticker via your account or download the parking sticker (print at home) free of charge.

 

Austria:

Bludenz, Graz, Innsbruck, Krems, Linz, Salzburg, Zell am See

Why do I need a parking sticker for on-street parking?

In some cities it is necessary to have a parking sticker or note for mobile on-street parking clearly visible from outside of the vehicle. In these cities only cars with a parking sticker/note will be checked for a valid parking action. If nothing is attached or visible, there is the risk of receiving a parking fine.

Therefore, please make sure your parking sticker is clearly visible. In most cities it is accepted to place a note with “PARK NOW Handyparken” visible behind your windscreen.

You can find a full overview which cities require a parking sticker and which cities do not accept a handwritten note here.

Download your PARK NOW sticker for free   

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Personal account

Which information can I see and edit in my personal account?

You can see and edit your personal details in your personal account at any time through the PARK NOW iOs app / Android app or the website.

– Update users and vehicles
– Overview parking history
– Order car park access card or parking sticker
– Access monthly invoices
– Edit payment method
– and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

I am receiving fee-based reminders by SMS. How can I adjust or deactivate these?

You can deactivate your SMS reminders at any time in your personal account via the app or website. Choose “notifications” in your personal account to deactivate or adjust the reminders. Please do not forget to end your parking actions on time and keep an eye on the maximum allowed parking duration allowed.

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Contact

Contact us

Couldn’t you find the answer to your question in the FAQ’s? Contact us!
Our customer service is happy to support.

 

Contact form

Contact us via the online contact form.

 

Write us

kontakt@park-now.com

 

Call us

Customer Service Germany: 0800 654 54 54

Customer Service Austria: 0800 65 66 88

PARK NOW customer service is available from Monday to Sunday between 07:00 a.m. – 10 p.m. CET

 

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Billing

How do I pay for my parking fees?

Any parking costs and service fees incurred will be billed to your chosen payment method on a monthly basis.

At any time, you can look into your parking history in your personal account in the PARK NOW app or the website.

You can also assign notes to each individual parking action. This makes it easier to recognize and comprehend your parking actions at a later stage.

How and when do I receive my invoice?

Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or website.

Business customer receive a VAT-deductible monthly invoice.

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