FAQ

Silver package users do not have a set contract duration and can terminate the contract at any time. Gold users have a set contract duration of one month. The contract renews itself automatically at the end of the month. You can find a detailed overview of our packages here.

The digital parking disc is free of charge for you. Unlike in paid parking zones, there are no service charges.

The registration and the inquiry of the payment information serves only our registration protocol as well as the license plate inquiry by the parking enforcement team.

In all parking zones in Oberhaching near Munich, Utting am Ammersee and in Hard in Vorarlberg, where you are required to use a parking disc, you can now also use our digitized offer.

You can register with PARK NOW free of charge at any time. No fees will arise during registration. You can find a detailed overview of our packages here.

It is not possible to transfer the parking operations to other existing PARK NOW accounts at a later date.

You can switch between your private and business account at any time. Before you start parking, click on the user icon at the upper right and select your alternative account.
You have to link your accounts once by logging in to the alternate account or registering an alternate account.

You can also change and manage your accounts in your user account – “swap accounts”.

You can switch your PARK NOW package anytime via the app or your account pages on the website. You can find a detailed overview of our packages here.

Parking fees vary among the different on-street locations and car parks.

Depending on which PARK NOW package you choose, a 0,25 EUR service fee or a monthly base fee of 2,99 EUR additionally applies. You can find a detailed overview of our packages here.

If you choose to close your account and ‘request to be forgotten’, we will retain your data on the basis of the legal storage period, for example for the tax authorities. Otherwise we keep information only for as long as it is necessary for the purposes for which it was collected. How we deal with the storage of the personal data can be found in our Privacy Policy.

PARK NOW is compliant with the GDPR, and sees the GDPR as an opportunity to reaffirm our commitment to your privacy and data protection. We strive to ensure transparency, lawfulness and fairness in our personal data processing.

To achieve this we have rewritten our Privacy Policy to better inform you of how we use personal information, appointed a GDPR team and an independent Data Protection Officer who will monitor our GDPR compliance. We have made new agreements with our partners and third party suppliers to ensure that they also meet the GDPR requirements, and we have also incorporated the principles of ‘Privacy by Design’ into our products, services and internal  processes.(Privacy by Design means that we proactively include privacy considerations at all levels and incorporate them in the way we operate our business.)

You can find more details about the way we process your personal data in our Privacy Policy.

A promotion code or QR code guarantees certain discounts for PARK NOW users (e.g. free testing of the PARK NOW app without service fees) and/or you receive a certain amount of parking credits. The discounts will be considered in your next monthly invoice.

You can see your discount under “Invoices and payment details” in your user profile. It will also be shown on your monthly invoice.

You can register to become a customer directly with the PARK NOW iOs app / Android app or through our website.

To register, you will need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the different packages here.

You can benefit from our constantly expanding network and experience our parking service in numerous cities and car parks across Germany , Austria , France , Switzerland.

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply start and end your parking action at the touch of a button with the PARK NOW iOs app / Android app or through a simple phone call or SMS.

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW app, you can find parking close-by and pay without having to use cash.

Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

We are also constantly aiming to improve our service – in the near future, PARK NOW will be available directly within your in-car navigation system and will enable you to reserve parking spaces in car parks.

You can register to become a customer directly within the PARK NOW iOs app / Android app or through our website.

Registration with PARK NOW is for free.

To register, you need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the PARK NOW packages here.

Yes. You can join PARK NOW as both a private or business user. During registration, choose the option “business” for business users.

You may also combine your private and business accounts to use within one account. You can find an overview of the different PARK NOW packages here [linktarife].

In the following cities you require a parking sticker or note for parking on-street:

Germany:

Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Brandenburg an der Havel, Cologne, Dortmund, Duderstadt, Hamburg, Hameln, Hanau, Heidenheim, Kiel, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der, Weinstraße, Planegg, Potsdam, Stolberg, Uelzen, Wiesbaden

Austria:

Bludenz, Braunau am Inn, Graz, Innsbruck, Krems, Linz, Salzburg, Zell am See

In case you forget to end your parking action, the PARK NOW timer will continue running until the maximum parking duration is reached. To avoid unnecessary fees, PARK NOW offers a variety of different reminder notifications. In your personal account, you can set reminder options for sms, email or push notifications.

To use our service in car parks, please register directly via the PARK NOW iOs app / Android app or our website.

You can find nearby car parks with the PARK NOW app. You can also see opening hours, parking fees and further services for each individual car park and choose the most convenient one for your needs. Furthermore, you can navigate directly to the entrance of the car park with the PARK NOW app.

The parking action starts when your vehicle enters the car park. The barrier will open automatically through license plate recognition or after using the Car park access card. Find more information here.

Depending on the access systems of each car park, the barrier opens either automatically through license plate recognition or with the help of your car park access card.
Car park access card: Just hold up your PARK NOW access card in the car or place your access card directly on the short range reader of the barrier.

The parking action with PARK NOW off-street starts automatically when you drive into the car park and ends automatically when you exit the car park with your car.

Please find more information here.

The PARK NOW app is currently available for free for iOS in the Apple AppStore and Android in the Google Play Store. Here you can find instructions for the iOs app download / Android app download.

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset.

Any parking costs and service fees incurred will be billed to your chosen payment method on a monthly basis.

At any time, you can look into your parking history in your personal account in the PARK NOW app or the website.

You can also assign notes to each individual parking action. This makes it easier to recognize and comprehend your parking actions at a later stage.

Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or website.

Business customer receive a VAT-deductible monthly invoice.

In the following cities you require a parking sticker or note for parking on-street:

Germany:

Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Brandenburg an der Havel, Cologne, Dortmund, Duderstadt, Hamburg, Hameln, Hanau, Heidenheim, Kiel, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der, Weinstraße, Planegg, Potsdam, Stolberg, Uelzen, Wiesbaden

Austria:

Bludenz, Braunau am Inn, Graz, Innsbruck, Krems, Linz, Salzburg, Zell am See

In some cities it is necessary to have a parking sticker or note for mobile on-street parking clearly visible from outside of the vehicle to notify parking attendants.

You may continue using your old parking sticker, as usual.

You can see and edit your personal details in your personal account at any time through the PARK NOW iOs app / Android app or the website.

– Update users and vehicles
– Overview parking history
– Order car park access card or parking sticker
– Access monthly invoices
– Edit payment method
– and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

You can deactivate your SMS reminders at any time in your personal account via the app or website. Choose “notifications” in your personal account to deactivate or adjust the reminders. Please do not forget to end your parking actions on time and keep an eye on the maximum allowed parking duration allowed.

Couldn’t you find the answer to your question in the FAQ’s? Contact us!
Our customer service is happy to support.

Contact form

Contact us via the online contact form.

Write us

kontakt@park-now.com

Call us

Customer Service Germany: 0800 654 54 54

Customer Service Austria: 0800 65 66 88

PARK NOW customer service is available from Monday to Sunday between 07:00 a.m. – 10 p.m. CET