Entry into the car park: The barrier does not open through license plate recognition or while using the car park access card. How do I proceed?
Please double make sure that the car park you are entering is a PARK NOW partner car park as well as that the license plate / card reader are free of obstacles.
In the event that the barrier still does not open through license plate recognition or car park access card, please get a regular ticket to guarantee a swift entry into the car park. When leaving the car park, please pay the ticket at the payment machine.
We constantly aim to improve our service. Please let our customer service team know about the incident through the “info” area in your app so we can look into the incident as soon as possible.
We apologize for any inconvenience caused in advance and thank you for your understanding.