How do I recognise and prevent fraud?

 

Sometimes people will pose as PARK NOW to obtain sensitive information or steal money. We cannot stop this, but we can help you recognise such actions, such as phishing and smishing, in order to prevent possible damage.

How do I recognise fraud?

Fraud comes in different forms and there are several ways to recognise it.

Questions about account information

Fraudsters often try to get your login details via phishing or smishing messages. Think of an email, sms or a phone call which uses the name of PARK NOW and asks for your details. PARK NOW never asks for sensitive information such as your bank details or your login details.

Questions about money

All of the costs you make at PARK NOW are processed in a monthly invoice, which is debited by automatic debit or credit card. We never ask you to transfer extra money. If in doubt, check the sender’s email address and bank account number (for direct debit). Or contact us directly.

  • Sender address used for invoices: noreply@park-now.com
  • Account number: DE93 7002 0270 0015 0333 70

With phishing or smishing – fraud that uses a fake email address or sms – you will receive an email or sms similar to how an email or sms from PARK NOW appears, even though PARK NOW didn’t send it. We always send emails from addresses ending with @park-now.com. Always check the sender’s email address.

The messages may also include links that seem correct at first glance, but do not go to a PARK NOW website at all. And if you did not expect an invoice but one was sent to you anyway, always contact us.

Language and style

While scammers are getting better at it, you usually still find some errors in the message. A spelling mistake, an old logo… All signs that indicate that it is fraud. Note that messages that look perfect can still be fraud. Therefore, always pay attention to all of the other points. The logo below is the latest PARK NOW logo and is used in our communication.

PARK-NOW-logo-450x160

Social media

False messages can also be spread via social media. Therefore, check whether the messages on social media really come from our Facebook, Instagram, Twitter and Whatsapp. These are our accounts:

Experienced fraud? Report it to us!

Do you think you received a message from a scammer, or is someone using your account who does not have permission to do so? Report this immediately to customer service. Even if you see something suspicious and have doubts, we would really appreciate it if you share it with us. You can always contact customer service for this.

We are happy to help you and will do everything we can to get you back on the road without any worries.